I can no longer attend my graduation ceremony and reception and have booked tickets, how can I cancel them?
If you can no longer attend your graduation ceremony, you will need to cancel the tickets you have booked. You can go back into your account on the Ede and Ravenscroft site to cancel your booking. Tickets and wristbands are not transferable and cannot be given to other graduands.
As tickets will be free of charge we anticipate demand might be higher so we would ask that if tickets are no longer needed, please cancel them at your earliest opportunity so they can be released to others who are waiting for additional tickets or who missed the deadline to book.
Please check our Graduation webpages for details of the deadlines for making changes to your tickets. If you need to cancel your booking after the closing date, please also send an email to the Ceremonies Team.
Please note, if you are not eligible to graduate, your tickets will automatically be cancelled by the Graduation team.
If you are unable to access Surrey Support, please contact us via our enquiry form.