How can I set up multi-factor authentication?

To set up multi-factor authentication (MFA) please follow the instructions in this quick start guide or follow this instructional video.

If you have travelled outside of the UK or you have recently changed your number or mobile phone you will need to change your MFA setup.

To change your MFA setup visit the Microsoft site. Then choose from one or more of the following options:

• Preferred method – use a Smart phone with the Microsoft Authenticator App
  • You need access to WiFi or a mobile phone signal
  • To avoid receiving text messages whilst roaming, please use the Authenticator App whilst connected to WiFi.
• Use a mobile phone (not a smart phone) which can receive texts or phone calls and preferably on the local phone service. This is not as secure as the App. We would advise you to use the App where possible.

If you are experiencing any problems with setting up or using MFA, then please contact the IT Services team via Surrey Support or phone +44 (0)1483 689898. Please supply the following information so we can identify who you are:

• Last 4 digits of your current phone used for MFA
• Supply your student number
• Copy of your student ID (by sending a photograph or scan of your card).

We will never ask you for your password under any circumstances.