Am I able to make a complaint?

The University has a three stage complaints process. Complaints made by students are dealt with locally in the first instance, either within a Faculty, Department, School or service area. A student wishing to make a complaint should do so at the time, or as soon as possible after, they experience poor service or support. If you are not happy with the resolution provided at the informal stage you may email a complaints form (PDF) to the Office of Student Complaints, Appeals and Regulation (OSCAR). This will be treated as a formal written complaint. 

For more information on complaints, please visit our complaints page.