How do I know if my tuition fee payment was successful?
Once you have made a payment for your tuition fees, a receipt will be emailed directly to you via the email address that you provided when making the payment. This will be in the form of a 'payment delivered' email. This will contain a tracking link that will take you to the payment confirmation page on Flywire and will act as your main receipt. This process is run and managed by Flywire. If you encounter problems locating your payment confirmation email, you can access Flywire's 24/7 support using their Live Chat, or you can contact them by email.
You can also log into your Surrey Self Service account to view your pending payments and "download" a statement of account.
If you are unable to access Surrey Support, please contact us via our enquiry form.