How do I reset or change my password?

If you have set up self-service password reset (PDF) you will be able to change or reset your password using the links below:

• Change your password
• Reset your forgotten password  – your User ID is your Surrey username + ‘@surrey.ac.uk’ i.e. ab12345@surrey.ac.uk.

If you have not set up self-service password reset you will need to call the IT Service Desk on 01483 68989 to reset your password. Once your password has been reset you should set up self-service password reset (PDF) so you can reset and unlock your account in the future without having to contact the IT Service Desk.

Note: most IT services including Surrey365 Email and SurreyLearn use the same University password, so it is important to remember that when you change your password for your University account it will also be updated across these services.

For further information, visit the account and password page.