I attended my session but could not use my phone to check into MySurrey Attendance. What should I do?

If you attend your teaching session but do not have your phone with you, or you have no battery, you can ask your lecturer to check you in on MySurrey Attendance (MSA) on your behalf. This will be at your lecturer’s discretion. You should then follow this up with an email to the academic, ideally on the same day, to let them know that you were unable to check in. You are encouraged to check-in yourself in, so this method should not be relied upon.

If you experienced technical issues, you should also contact the IT Service Desk to ensure these are resolved for next time. 

We do understand that occasionally there may be technical issues with logging your attendance on MSA. Isolated cases of attendance being missed will not normally result in any issues, but you are encouraged to resolve these to prevent these happening again.

If you believe your attendance is not being accurately captured by the MSA app, we advise letting your Personal Tutor or Student Success Coach know. They work with our central support teams and can liase with them on your behalf and provide further help or support if needed.