I have a new device or restored my device from a backup. How do I set up my accounts in the Microsoft Authenticator app again?

If you have a new device that needs to be added to your IT account, you can add new devices and remove old ones from within your university Microsoft account. Once logged in, select ‘Devices’ from the left-hand menu.

If you are still having problems adding a new device, you can request that IT support help you do this. You will first of all need to send an email to surreyid@surrey.ac.uk, attaching a photo of yourself holding your campus card or other form of photo ID (such as a driving licence or passport). You can then call them on (0)1483 689898 and they will locate the email and ID verification and be able to assist you.