I have received an email asking me to pay my accommodation deposit or fees via a link or unrecognised invoice?

The university sends out accommodation fee invoices and accommodation fee payment reminders directly to your University of Surrey email account. All payments for accommodation fees are made through our online card payment gateway or Flywire directly.

Any email requesting urgent payment, or containing a link to an unfamiliar payment page, should be treated as suspicious. Do not make any payment. Report the email immediately using the Report Phish button in Outlook or by emailing phishing@surrey.ac.uk.

If there is any uncertainty about whether a payment request is genuine, or if the invoice you have received does not match the amount you were expecting, please email the Accommodation team at accommodation@surrey.ac.uk. o not use those provided in the suspicious email.