What happens if the MySurrey Attendance app has technical difficulties or the wi-fi on campus is not working?

In the unlikely scenario that the MySurrey Attendance app goes down or has technical difficulties, signing a paper list to record your attendance will be sufficient. This information will then be transferred to MySurrey Attendance when it is up and running again.

Should you be having technical issues on a more personal level (for example your phone has no signal/wi-fi won't connect) please inform the academic leading the session, if time allows. You should then follow this up with an email to the academic and MySurrey Hive, ideally on the same day, to let them know that you were unable to check in.

You should also contact the IT Service Desk to ensure your wi-fi issues are resolved for next time.