What happens if the MySurrey Attendance app has technical difficulties or the wi-fi on campus is not working?

In the unlikely scenario that the MySurrey Attendance (MSA) app goes down or has technical difficulties, signing a paper list to record your attendance will be sufficient. This information will then be transferred to MSA when it is up and running again.

Should you be having technical issues on a more personal level please first of all, check that your app settings allow Bluetooth and Location Services:

• For Apple phones: Go to Settings > Apps > Attendance

• For Android phones: Go to Settings > Apps > Attendance

Once you have corrected your settings, your attendance will be recorded correctly going forward.

However if there are other issues, for example if your phone has no signal/wi-fi and won't connect, please inform the academic leading the session, if time allows. You should then follow this up with an email to the academic, ideally on the same day, to let them know that you were unable to check in. You can also contact the IT Service Desk to ensure your wi-fi issues are resolved for next time.

We do understand that occasionally there may be technical issues with logging your attendance on MSA. Isolated cases of attendance being missed will not normally result in any issues, but you are encouraged to resolve these to prevent these happening again.

If you believe your attendance is not being accurately captured by the app, we advise letting your Personal Tutor or Student Success Coach know. They work with our central support teams and can liase with them on your behalf and provide further help or support if needed.