Can I get an official receipt for my accommodation fee payment?

If your payment via the e-payment gateway was successful you should receive an automated confirmation email of your transaction with a reference number starting “ACCT”. Please note this email may not be immediate and could take a few hours before reaching your inbox.

The e-payment website does not update in live time. It will take approximately two working days for any payments to be reflected on the e-payment website. Once your account is clear you will not be able to login to the e-payment website.

If you require a formal receipt for payment of your accommodation fees, please contact the Accommodation team via Surrey Support and select “Finance enquiry” as your enquiry topic.