How can I access my University email?

The University provides all students with a Microsoft Office 365 email account with a 50GB mailbox limit. 

Once you have set up your university IT account via Surrey Self Service, the username and password that you have set this up with can be used to access your university email account. Please note the username that you use for your email account must also include ‘@surrey.ac.uk’ (see below)

To access your email account:

1. Visit: surrey365.surrey.ac.uk

2. Enter your username - it must be entered in the following format (for your email account: username@surrey.ac.uk (e.g. ab1234@surrey.ac.uk)

3. Enter your password.

If you have forgotten your password and have set up self-service password reset you will be able to change or reset your password using the links below:

• Change your password

• Reset your forgotten password

If you have not set up self-service password reset (PDF) you will need to call the IT Service Desk on 01483 689898 to reset your password. Once your password has been reset you should set up self-service password reset so that you can reset and unlock your account in the future without having to contact the IT Service Desk. 

Note: most IT services including your university email account, Surrey Self Service and SurreyLearn use the same University password, so it is important to remember that when you change your password for your University account it will also be updated across these services.

Your University email address is the primary method of contact between you and the University so it is important that you check your inbox regularly for new messages.

For more information about the Surrey365 email service visit our email and calendar page.