How do I manage the junk folder within my Outlook Web App (OWA)?

The junk email filter evaluates each incoming message to assess whether it might be spam, based on several factors. The Outlook junk email filter does not stop delivery of junk email message but moves suspected spam to the junk email folder.

Any message that is suspected to be junk is moved to the junk folder.

If you want to stop all junk filtering, do the following:

• Click on the Options tool at the top right of the Outlook Web App (OWA) page.
• Click on See All Options.
• Click on Block or Allow in the column on the left.
• Click to select the Don't move email to my junk email folder option, which is at the top.
• Click on Save at the bottom right.

If you want to use the junk filter selectively, do the following:

• Click on the Options tool at the top right of the OWA page.
• Click on See All Options.
• Click on Block or Allow in the column on the left.
• Click the Automatically filter junk e-mail option.
• Add addresses to the Safe Senders and Recipients list, or the Blocked Senders list, as required.
• Click on Save at the bottom right.

It would still be wise to check your junk folder from time to time "just in case", or if an expected email doesn't seem to have arrived.

NOTE: We recommend you do not use the Never Block Sender's Domain feature for email from large service provider domains, such as hotmail.com. This is because they cannot be treated as email from a single organisation.