How do I report a fault or issue with something inside my flat?

If you have a problem in your flat and need help to fix it, please report it to us via our Estates and Facilities Helpdesk System. This is the quickest way to get your issue resolved and will ensure it is logged immediately so that we can allocate a member of our team to visit. Please see our quick guide to logging a request.

Our Helpdesk system will work better for you if you access it from within a private browsing window. So, for example, if you are using Microsoft Edge, click on the three dots on top right of screen and select “New InPrivate window”; or from Google Chrome select is “New Incognito window and then access the Helpdesk System.

By creating a work request you will automatically give the Estates and Facilities team permission to enter your room to fix your fault. You will not need to be present when they attend.

In an emergency only – where there is an immediate risk to your health and safety or security, such as a smell of gas, a major flood, dangerous electrical equipment, if you become trapped in a lift, or if your flat is not secure, you can call our Estates Help Desk on 01483 689230. This line is manned by the Estates team between 7am and 5pm (Monday to Friday). Outside of these times your call will be redirected to the Campus Safety team, so please make sure this line is only used in an emergency.

All other faults should be reported via our online Estates and Facilities Helpdesk System – this is the most effective way for you to notify us of your issue.