How do I report a fault or issue with something inside my flat?

If you have a problem in your flat and need help to fix it, please report it to us via our Estates and Facilities Helpdesk System. This is the quickest way to get your issue resolved and will ensure it is logged immediately so that we can allocate a member of our team to visit.

Please make sure you are logged in to the University's wifi (or Global Protect if logging your request remotely) and that you are using Microsoft Edge instead of Google Chrome (if you do not do this the website link will not work).

By creating a work request you will automatically give the Estates and Facilities team permission to enter your room to fix your fault. You will not need to be present when they attend.

In an emergency only – where there is an immediate risk to your health and safety or security, such as a smell of gas, a major flood, dangerous electrical equipment, if you become trapped in a lift, or if your flat is not secure, you can call our Estates Help Desk on 01483 689230. This line is manned by the Estates team between 7am and 5pm (Monday to Friday). Outside of these times your call will be redirected to the Campus Safety team, so please make sure this line is only used in an emergency.

All other faults should be reported via our online Estates and Facilities Helpdesk System – this is the most effective way for you to notify us of your issue.