I am having problems logging a maintenance issue on the Estates and Facilities Helpdesk System, what should I do?

If you are having problems reporting a maintenance fault using the Estates and Facilities Helpdesk System, it may be that the system is down for maintenance so please try again in a few hours. The Helpdesk system regularly goes down for updating and is usually back up-and-running within a few hours. Please also make sure you are logged in to the University's wifi (or Global Protect if logging your request remotely) and that you are using Microsoft Edge instead of Google Chrome (if you do not do this the website link will not work). Alternatively if you have tried several times and are still having problems please email us. In an emergency only – where there is an immediate risk to your health and safety or security, such as a smell of gas, a major flood, dangerous electrical equipment, if you become trapped in a lift, or if your flat is not secure, you can call our Estates Help Desk on 01483 689230. This line is manned by the Estates team between 7am and 5pm (Monday to Friday) and by Campus Safety outside of these hours.