What should I do if I lose my room key?

In the event that you lose your room key, please visit Stag Hill Reception (located on the Ground floor of Senate House) if you live at either Stag Hill or Hazel Farm campus. If you are based at Manor Park or Bellerby Court then you will need to visit MySurrey Hive Manor Park in order to be issued with a new key.

If you are unable to go to your campus reception or your reception is closed, you can contact the Campus Safety team. A member of the Campus Safety team can help you but please be aware that there may be a delay and you may need to wait. The Campus Safety team allocate set times for dealing with non-urgent issues outside of normal office hours (9am - 5pm, Monday - Friday). Campus Safety is an emergency response team and calls will be prioritised according to their urgency. As soon as emergency calls have been cleared other issues can be dealt with.