What should I do if my session is not showing up on the MySurrey Attendance app, so I cannot check in?

To be able to check in on MySurrey Attendance, the session needs to be in your timetable and showing the correct time and location.

If a session is not available for check in on your MySurrey Attendance app, there may be an issue with your timetable. Additionally, if you have recently swapped a class this may be the reason you cannot check in.

Some sessions, for example those taking place in laboratory or clinical settings where personal devices aren't allowed, other methods may be provided for you to check in.

For timetabling support please contact the MySurrey Hive team via Surrey Support, and select "My Timetable" as your enquiry topic. Please provide full details of your issue, the effected module, room, time/day etc, for the team to be able to look into the issue further for you.

Once your timetable has been updated, your session will appear in your MySurrey Attendance app.

We do understand that occasionally there may be technical or timetabling issues with logging your attendance on MSA. Isolated cases of attendance being missed will not normally cause problems, but you are encouraged to resolve these to prevent these happening again.

If you believe your attendance is not being accurately captured by the MSA app, we advise letting your Personal Tutor or Student Success Coach know. They work with our central support teams and can liase with them on your behalf and provide further help or support if needed.