Skip to content

Which email attachments from external senders are blocked and why?

The following email attachments from external senders are blocked on your University email account:

  • .html
  • .ace
  • .ani
  • .app
  • .docm
  • .exe
  • .jar
  • .reg
  • .scr
  • .vbe
  • .vbs

To protect against malware on people's devices we have blocked these attachments sent via email from external senders. 

There has been an increase in the number of malware sent using these attachment types, therefore we have taken this action to protect our users.

There may be further attachment types blocked in future but our initial efforts are concentrated on .html as well as .ace .ani .app .docm .exe .jar .reg .scr .vbe .vbs

If you have a legitimate need to receive attachments from external senders in any of the formats listed here, please contact IT Services via Surrey Support.

As cyber security is paramount to retaining a safe and secure environment for our staff and students, we will not be unblocking individual email addresses, and will only consider unlocking domains if a business justification can be rationalised.

Need more help?
Ask us a question
Need immediate support?
Find out how